Empowering brokers and customers

We believe in offering a personal service based on direct relationships between our staff and our broker partners. But we also make the most of the potential of technology and the Internet to improve our service to brokers.

We asked our brokers how we could improve our service in the UK Cargo market: what could we do to serve them and their clients better? Their answer was to combine personal contact and relationships with a premium quality specialist cargo policy, backed by a superlative claims services.

But they also particularly asked for immediate responses to requests for quotations, with the ability to take up quotations and deliver documentation to clients on demand.

We have responded to these requests comprehensively, with:

A new policy wording.
A network of local branches looking after the needs of our brokers.
A dedicated specialist Cargo Claims Centre, all backed by a unique combination of online services for both brokers and their clients.
A range of online services which empowers our brokers to serve their clients quickly and professionally.

What's more, we've completely overhauled our Freight proposition. By listening to and working with our clients and brokers, we have come up with a new solution to the ongoing problems of the freight industry - inaccurate and slow documentation, limited cover, cumbersome quote and renewal processes - and developed our new freight service: A-Z Freight.

Our enhanced and broadened freight proposition provides comprehensive freight liability cover in a simple, fast and efficient way. A core part of this new service is our improved, competitive freight liability policy wording to cater for the specific needs of our clients in the freight industry. And following the success of our Duet Cargo facility, A-Z Freight is also delivered via our online trading platform - providing simple quotes and inception processes, instant documentation and quick turnaround!

Duet - instant secure quotations for cargo and freight business online.

Our unique Duet online service gives brokers the ability to obtain and accept quotations for cargo and freight insurance online in a matter of a couple of minutes. As a user of Duet, you are empowered to place cargo and freight policies immediately, in most cases without further reference to underwriters.

This means that with a few clicks, you can complete the whole process – from quotation to paperwork, without delays, and with the benefits shown below:

Instant quotes

You can get a quote at any time, without delay, and in a matter of a few minutes.

Simple to use

Only 12 steps to follow in obtaining a quote – you don’t need to be a cargo or freight specialist and full support is available online as well as in person, via the telephone.

Help line

Easy access to a knowledgeable cargo & freight specialist if you need it.

Instant documentation

You don’t have to wait several days or weeks for paperwork to be processed – you are in control of the documentation which is immediately available as soon as you accept a quote.

Superior sales and account management

You have regular contact with a dedicated Allianz Global Corporate & Specialty representative - they will respond to your needs and help you to serve your clients effectively. You won’t just be left with a PC.

Online mid term adjustments

Amendments and changes to your client’s policy can be advised rapidly and simply online – no need for postal notifications for minor adjustments.

Online account information

You can download and print debit notes straight away as well as reviewing all policies, quotations and renewals online.

Clear record trail

Our secure system tracks all the correspondence and account activity - so full information is available in real time, showing you exactly what the status of each account is, keeping paperwork and administration to a minimum.

Online statistics

You can monitor your client accounts on demand and export this data to your own systems for your own records.

Special referrals

Where a policyholder has special requirements or for the larger risks, you can refer this to a specialist underwriter – the traditional underwriting service remains for such requirements.

Online claim notification

The Duet system allows you to notify claims immediately - and with a clear record trail.

Security

The system is completely secure so your client’s information is protected.

Easy to join

We have a very simple registration process so you can be up and running without delays.

Demo Version

Click here to enter the demo version of Duet®. Please contact us on 0845 466 55 33 to request a temporary username and password.

If you are interested in becoming an approved broker with Allianz Global Corporate & Specialty with access to this facility, please apply online via our Duet System using the grey logon button on the left navigation, or call us on 0845 466 5533.

eCertificates - empowering customers with the tools they need for international trade.

Where insurance certificates are required for overseas shipments, we offer an online facility for the fast issuing of Insurance Certificates. Our eCertificates service can be accessed 24 hours a day, 365 days a year, by authorised customers to issue secure Cargo certificates – avoiding the paperwork and delays that are often associated with international trade and Letter of Credit requirements.

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